Wowwwwww! It's amazing how just one person can make your day!
I got a response back from Customer Service within 2 hours of sending it. They located the order that was placed in October. She said normally they only offer a 30-day money back guarentee but just this one they are going to replace the strap for NOTHING and they are sending it out TODAY first class! YAYYYYYYYYY!!!!! I told her she not only made my day but she made one sick little 8yr old very happy!
So....all that being said.... I still love the style of her bracelet and I plan on ordering more straps for it after Christmas!