Well...it couldn't easy, could it? GRRRRRRRR!
I placed Kacey's order with Edgepark to get her next 3 months of pump supplies and I got a very nice phone call to verify the $1100 we would have to pay when they were shipped. WHATTTTTTTTTTTTTT?!?! Edgepark does NOT have a contract with Blue Cross Blue Shield to cover the supplies. DAMMIT!!!!
So I get on the phone and call BCBS. The rep said she'd do a 3way call with Edgepark to find out the codes for what we need and she would help us find a place that covered them. Do the 3way call, the rep puts me on hold and then she offers to call me back while she finds some place. She calls me back hours later and gives me the name of Home Care Delivered. She said she verified they cover her supplies and all I had to do was call and place the oder. Could it be that simple? HELL NO! I call them this morning and the lady says, "We only cover meter strips and lancets." WHAT?!?! So I call BCBS back and I get this VERY rude man and he gives me the name of a local company. I told him we always did mail order and he says in a rude tone, "Mam, I'm only trying to help you out!" So I got rude back and told him I didn't need his rude help and hung up. I called the place he gave me and guess what....THEY ARE NO LONGER IN BUSINESS!!! By this time I am in tears! So I call back to BCBS and get a nice lady who offers to send me a list of in network providers but it would be my job to find one that carries Kacey's supplies. It's been 15 minutes and I still don't have an email yet!
Anyone out there have Blue Cross Blue Shield for insurance able to help me and give me the name of an in network DME supplier? HELP!!